Responsible Gaming — Play Safely at gta99

Gaming at gta99 is designed to be entertaining. For the vast majority of our players across Dhaka, Chittagong, Sylhet and every corner of Bangladesh, it stays exactly that — a form of leisure enjoyed responsibly, within means they are comfortable with. gta99 recognises, however, that for a small number of individuals gaming can shift from enjoyment to a problem that affects their finances, relationships and daily wellbeing. Our responsible gaming framework exists to support those players before, during and after any difficulties arise.

The tools on this page are available to every registered gta99 account holder, free of charge, at any time — without needing to contact support first. You can find them directly in your account settings after login. We encourage every player to familiarise themselves with these options and to use them proactively, not just when a problem feels urgent. Responsible gaming is about staying ahead of difficulty, not reacting to it after the fact.

Deposit limits at gta99 are one of the most practical tools for keeping your gaming within a budget you are comfortable with. You can configure three independent limits simultaneously — daily (resets at midnight Bangladesh Standard Time), weekly (resets every Monday) and monthly (resets on the 1st of each month). Each limit applies to the total amount deposited via any payment method, whether you use bKash, Nagad, Rocket or Upay.

• Reducing an existing limit takes effect immediately — there is no delay or waiting period when you choose to restrict yourself further.
• Increasing an existing limit requires a mandatory 7-day cooling period before the higher limit is activated. This deliberate friction is designed to prevent impulsive decisions made during a losing session.
• If you reach your deposit limit for the current period, the gta99 platform will prevent you from depositing further until the next reset — regardless of which payment method you attempt to use.

To set or adjust your deposit limits, log in to your gta99 account and navigate to Account Settings > Responsible Gaming. Changes are saved immediately and apply across all sessions and devices linked to your account.

Time can pass quickly during a gaming session, particularly in fast-paced games like cricket betting, live casino tables and slots. gta99 offers two complementary time-management features to help you stay aware of how long you have been playing.

Session Time Reminders

You can set a reminder interval — for example 30 minutes, 60 minutes or a custom duration — and gta99 will display an on-screen notification when that interval is reached. The reminder tells you the total time elapsed in the current session and your net position (total wagered minus total won) for that session. You can dismiss the reminder and continue, or choose to end your session. The reminder is a nudge, not a lock — the decision to continue or stop is yours.

Cooling-Off Periods

A cooling-off period is a short, time-limited suspension of your account that you impose on yourself. You can select 24 hours, 48 hours, 72 hours or 7 days. During a cooling-off period your account remains open but you cannot log in, place bets or make deposits. Your balance is preserved. When the cooling-off period expires, your account re-activates automatically. Cooling-off periods are useful when you feel you need a brief break but do not want to pursue a longer self-exclusion. You can activate a cooling-off period at any time from your account settings without contacting support.

Self-exclusion is gta99's strongest responsible gaming tool. When you activate self-exclusion, access to your gta99 account is immediately and completely blocked for the duration you select. The minimum self-exclusion period is 7 days. You can also choose 30 days, 90 days, 6 months, 1 year or permanent exclusion. During self-exclusion you will not be able to log in, make deposits, place bets or access your account balance. Any pending withdrawal requests that were submitted before the self-exclusion was activated will be processed normally.

Lifting a self-exclusion before its scheduled end date is not automatic. You must contact gta99 support via the email in the footer of this site and submit a written request. gta99 will impose a mandatory 7-day reflection period before reinstating access, regardless of the reason given for the early lift request. Permanent self-exclusion cannot be reversed — it results in the closure of your account with no possibility of re-registration. gta99 takes this commitment seriously as a player protection obligation.

gta99 takes the protection of young people very seriously. If you share a device with children or younger family members, we strongly recommend taking the following precautions to prevent accidental or unauthorised access to the gta99 platform:

• Always log out of your gta99 account when you have finished playing, especially on shared or family devices. Never save your gta99 password in a browser profile that is accessible to other household members.
• Use a device PIN, fingerprint lock or screen lock on any device where the gta99 app or site is used, so that unsupervised access is physically prevented.
• If you suspect that a minor has accessed or attempted to access your gta99 account, contact support immediately via the email address in the footer of this page. gta99 will investigate the matter and take appropriate protective action.

All games on the gta99 platform use certified random number generation (RNG) technology, which means every outcome is statistically independent of previous outcomes. There is no such thing as a "hot streak" that is guaranteed to continue, nor a "cold streak" that must end soon. Understanding this is fundamental to responsible gaming: each bet is a fresh, independent event. The house edge exists across all games — this means that over a large number of bets, the platform will retain a small percentage of total wagers. Gaming should always be approached as entertainment with a cost, not as a reliable source of income.

A reality check is a simple habit you can develop to stay grounded. Before each session, set a clear budget and a clear time limit. When either is reached, stop — regardless of whether you are up or down. Write the amounts down if it helps. Treat money used for gaming as the cost of entertainment, in the same way as a cinema ticket or a meal out. If you find the reality check difficult to maintain on your own, the session reminder and deposit limit tools are designed to do it for you automatically.